FAQ
General:
Do you ship internationally?
Yes, Koseat™ ships internationally! We are committed to bringing our high-quality products to customers around the world. Please visit our shipping information page for details on international shipping rates and delivery times. If you have any questions, our customer service team is here to help.
Can I change my shipping address?
Accidentally put in the wrong shipping address? As long as your order isn't shipped out already, we'll be happy to change the shipping address. Send us an email with the new order details and we'll make the modification to your order.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
Help! I think my order is lost!
Worried that your order was lost in transit? If your order isn't showing up through the tracking link, your tracking number may update to advise of delayed delivery date.
Please give the tracking number time to update. If your item still hasn't been delivered within 30 days, please contact us immediately so we can solve the issue.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout
Shipping & Returns:
How long does shipping take?
Shipping times vary based on your location and the shipping method selected. Orders placed with standard shipping typically arrive within 8-14 business days (once dispatched).
All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.
*All shipping times exclude clearance/customs delays
What is your return policy?
We offer a 30-day return policy on most products. Items must be unused and in their original packaging. Please visit our returns page for detailed instructions on how to initiate a return.
Do you offer exchanges?
Yes, we offer exchanges for defective or damaged items. Please contact our customer service team to arrange an exchange.